About Royalty Free Music Library


FAQ

Below is a list of commonly asked questions from Royalty Free Music Library users. Simply click on one of the questions below to see the answer. Don't see your question or answer here? Use our Contact form to ask us a direct question. In return, you'll receive a direct answer.

  • I completed my order and received the download file but, it is empty or Windows does not recognize the file type. What should I do?

    It has been reported in some cases, Windows XP does not recognize the type of file being downloaded. This results in an empty or corrupt file download. The error message is usually "The Compressed (zipped) Folder is invalid or corrupted".

    Before you download, make sure that the Confirm open after download option is selected. To verify this:

    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click Folder Options.
    3. Click the File Types tab.
    4. Scroll down to and click the .zip extension.
    5. Click Advanced.
    6. Verify that Confirm open after download is selected.

    Microsoft issued a support bulletin on this issue, which can be read here in its entirety.

    If this does not solve the issue, we suggest using an alternate browser, such as Mozilla Firefox. (You can login to your account and view order receipts/download files if the expiration date has not passed.)

    Otherwise, please do not hesitate to contact us. We will arrange an alternate download method with you.


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  • What is Royalty Free Music?
    Royalty free music is a term that simply means you pay a one time fee in return for a lifetime synchronization license. You then have the right to synchronize that piece of music as often as you like, on as many different productions as you like. For a more in depth explanation, please go to our Defining royalty free music page.
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  • YouTube is telling me that there is a content match on my video with your music. What do I need to do?

    You have two options at your disposal:

    Option 1: You do not need to respond to the Content Match. Simply do nothing and consider the matter closed. Your video will stay live on YouTube, unchanged, and simply have some ads run on the page. Viewers can click an "X" and close the ads anytime. Those ads help our composers, music producers, and publishers earn a few extra pennies for their hard work and help us keep our prices so low.

    Option 2: If the Content Match is problematic for you, we will be happy to release the claim and "whitelist" your video and/or YouTube channel. Please click here to have your videos whitelisted. The process typically takes less than 48 hours to be resolved.


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  • Once I have licensed music, what can I do with it? Are there any limitations?
    Our standard synch license allows you to place the music in an unlimited number of audio and/or visual productions. You are not allowed to share, transfer, or sell the music. For a detailed description of your rights, please see our Standard licensing agreement.
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  • What is a cue sheet, and do I need to fill one out?
    Cue sheets are a simple form that should be filled out when a song is used in in a broadcast production. There is no cost associated with a cue sheet. Click here to download a blank cue sheet. For more details on cue sheets, please visit our Understanding cue sheets page.
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  • What are performance royalties?
    Performance royalties are fees paid by broadcasters (networks, cable channels, etc.) to performing rights societies like Ascap and Bmi. These are rarely the responsibility of the producer or person utilizing the music. For more information, please visit our Understanding performance royalties page.
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  • What is a direct performance license?
    Although it is not common, there are some broadcasters who choose not to pay an annual performance license fee to "clear"? music through Ascap or Bmi. In this case, they sometimes put the burden of "clearing" the music for performance back on the company producing the show. In this case, a direct performance license must be obtained from the publishing company who controls the music (in this case, the music library). For more information, please visit our Direct performance licenses page.
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  • After I place an order, how long until I have my music?
    Whether you are purchasing individual songs or a CD, you will be downloading your file within seconds of completing your purchase. There is no wait. Download times will vary according to your internet service and the size of the file you are downloading.
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  • Does the music I buy belong to me?
    No, you do not actually own the music. What you have is a lifetime license to use the music in your productions.
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  • What is your return policy?
    If you receive a file or a CD that is damaged in any way, we will gladly provide a replacement for you. Otherwise, because you likely already have the file on your hard drive, and you have been issued a license that cannot be revoked, all sales are final. We have provided full audio samples of all of our music, so you will know exactly what you are getting before you make your purchase.
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  • Can I use your music on a website?
    Yes, but the music must be embedded in such a way that it cannot be lifted or downloaded from the website. Additionally the music should not be performed from beginning to end, in its entirety, unless there are additional audio elements mixed in such as Voice Over or the like.
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  • Are your audio files "broadcast quality"?
    Downloadable songs from our site are offered in Wave files or MP3 . Technically, only the Wave files are considered broadcast quality but our mp3's are set at the highest possible resolution and are virtually indistinguishable from Wave files. Our MP3 files take up roughly 1/4th the file size of a Wave file. Our physical CD's are industry standard redbook audio and are broadcast quality.
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  • Does your license allow me to use the music in a show that will be broadcast?
    Absolutely. Unlike some production music libraries, we don't charge extra if you will be broadcasting the music. You will need to fill out a cue sheet and provide it to the broadcaster or to us. For more details on cue sheets, please visit our Understanding cue sheets page.
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  • I need a different file type than what you offer. How can I convert the files?
    There are many programs and utilities that will convert files. We recommend Itunes software which is can be obtained at no cost at http://www.apple.com/itunes/ In the Preferences menu, you can select which file type and resolution you would like to convert to. Itunes allows audio files to be converted to Wave, Aiff, MP3 and AAC (MP4).
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  • Can I use your music in a video that will be on Youtube or a similar site?
    Yes.

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  • Can I use your music for my "on hold" messaging?
    Absolutely.
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  • Do you accept purchase orders?
    We do accept purchase orders for Government entities, educational facilities, and large corporations who need to work via the PO. Please call and speak to a customer service representative who will be happy to assist you.
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  • What is the project manager and how does it work?
    Please view our About the Project Manager page.
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  • I need a piece of music specifically designed for my project. Do you do custom work?
    Yes, if you need custom work done, we are happy to put our vast network of composers to work for you. Prices vary from project to project so you will need to call to discuss your needs. When looking for custom music, plan ahead. The more time you can give the composers, the better results you will get. We recommend at least 2 to 4 weeks.
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  • Is it safe to use my credit card on your site?
    Yes. We understand your concerns and your need for security. We use a state of the art encryption processing system. Your credit card information is encrypted and goes directly to the credit card authorizing bank for processing. Your information is safe here.
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  • I am a musician/composer. Do you accept submissions?

    Yes, we accept submissions.  You can send mp3s of your work via a free website called www.WeTransfer.com.   The email should be addressed to scottm at prolificartsmusic dot com.  (replace the "at" with @ and replace the "dot" with a period.)  Please also send a direct email letting us know the WeTransfer files are on the way, with an explanation of what you are sending.

    Please note that we only work with exclusive content, so there is no need to submit any work that is available with another music library or website, or under contract with any other music publisher, library, or song plugger. The only exception to this is if you simply want us to hear what you are capable of, but are not submitting those songs for consideration in our catalog.


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  • What is the bit rate and resolution of your audio files?
    Our downloadable Mp3 files are 320 KBPS/44.1kHz. Wave files are 16 bit/44.1kHz as are the physical audio CDs.
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  • What's so funny about peace, love, and understanding?
    Nothing. Nothing at all.
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